Can I trial the cloud-based software?
Yes, we do have an AssetCloud trial available. Contact us and one of our reps will assist you in setting up your trial. When you sign up for your trial you will have access to all AssetCloud features. At any point during the trial you can choose to purchase the solution by contacting a solution advisor.
What are users?
A "user" is what we call anyone who logs into AssetCloud. AssetCloud does have the capabilities of setting up application administrator only licenses to manage users only. Every other user would need their own user license. Add as many users as you want on any plan.
Does AssetCloud have training services for our staff?
We provide users with various training options including online sessions and onsite services. We have built an interface that is intuitive and easy to understand from the start. There are training videos in the help and support section which explain how to use various modules. We believe in "train the trainer" and like to get an evangelist within your institution who can understand and drive adoption of our system.
Does my AssetCloud come with support?
We provide technical support to assist you with any issues that may arise while using AssetCloud. Support is available throughout the week via email, live chat or phone 8 a.m. - 6 p.m. CT. Support is absolutely free of charge for subscription customers. For OP (On Premise) customers, support is included in the first year after purchase. After that, you must have a current maintenance agreement to receive support.
Can I import my data into the system?
Yes, AssetCloud will allow you to import all your existing data into the system, and you can even use the provided import samples as your templates. We also offer import services which you can purchase to have Wasp tech support specialists take care of this for you.
Are discounts available?
We offer discounted prices for multi-year cloud subscriptions and pricing breaks based on number of users.
Can I cancel the cloud subscription at any time?
Yes. We never lock you in, and we make sure it's easy to get your data out of AssetCloud. Once you cancel your account, you'll be responsible for charges incurred for that billing period, but you won't be charged again.
What forms of payment do you accept?
We accept all major credit cards: Visa, Mastercard, American Express, and Discover. We also provide an invoicing option for our annual plans. Contact us to setup payment by check or bank transfer. We do not offer monthly invoicing.
